Shipping Info & Rush Processing

  • Most decorated orders of new logos ship within 10 to 12 business days, plus transit time to your location. Please refer to each product page for its specific lead times, as lead times depend on the brand, product type, and decoration type

  • For our fastest turnaround time items, view our Quick Ship collection. Additionally, Rush Processing is almost always available – please contact us for further information

  • You can track your order from start to finish with our Merch Tracker feature.
  • Between order placement and order shipment, the following steps take place for custom logo orders:

    • Immediate Confirmation Email: Immediately after placing your order, you will receive an automated email confirmation with your order number

    • Initial Merchologist Email: Within 1 to 2 business days, your assigned Merchologist will reach out to confirm your logo colors, logo location on the item, and desired decoration method. We will not begin processing your order until we hear back from you. We will also verify whether you have a firm deadline for the order

    • Digital Proof Emailed to You: Within 3 to 5 business days, you will receive a proof via email of your digitized logo

    • Proof Approved by You: You must approve your logo proof within 24 hours to keep your order on schedule! Edits to the logo, or delays to the approval, will likely cause delays to your order ship date

    • Production: Once the logo is approved, the order goes into production!

    • Order Ships: Our standard lead times from when the order is placed until it ships out of our warehouse, all in, are 10 to 12 business days

      • You will receive an email with your tracking number when it leaves our warehouse

      • Ground Shipping (included with your order) typically takes 3 to 5 days for delivery (on top of the 10 to 12 business days to process your order)

      • Expedited shipping is also available for a fee

  • Blank sample orders ship between 1-5 business days (plus transit time to your location)

  • Free ground shipping applies to all decorated orders within the continental United States (exceptions may apply). You can upgrade your shipping speed at checkout OR post-order placement by working with your assigned Merchologist

  • If shipping internationally, you can view your shipping costs on the checkout page. If desired, duties & taxes can be prepaid at that time.